Appointment Policies

Client Information Privacy

All information provided by a client which may include submitted documentation via hand written form, copied/printed, or digital files, and verbally shared information during treatment, phone conversations, text, or video consultation, etc., is considered confidential and shall not be released to another person or entity without the client’s written consent or unless the massage therapist is compelled by law to do so.


Mitchell Diaz, LMT does not accept or bill insurance. All services must be paid for in full at the time of service booking.

Cancellations and Rescheduling (A)

If the need arises to cancel or reschedule your appointment, please give as much notice as possible. Cancellation fees will be charged as follows:

  • 100% of service fee if your cancellation/rescheduling request is made within 1-hour of your appointment start time.
  • 50% of service fee if your cancellation/rescheduling request is made between 1 and 2 -hours of your appointment start time.
  • Cancellation/rescheduling requests made more than 2-hours before the appointment start time will not be charged a cancellation fee and the prepaid amount can be held as a credit for a future appointment. You may also request a refund if the request is made within 21-days of the purchase date.

Cancellations and Rescheduling (B) – illness or personal emergencies

Please cancel your appointment as soon as you are aware of an infectious illness or contagious condition in your body as massage is not appropriate care when such illness occurs. If the sudden onset of an illness/contagious condition occurs within the cancellation fee notice periods described in part “A” then the cancellation charge may be waived. Cases of personal emergencies involving genuine extenuating circumstances may also be considered as exceptions for waiving cancellation fee at the sole discretion of the massage therapist. Inclement weather events may cause either or both parties to avoid road travel and postpone an appointment for safety reasons and such cases will also be considered as exceptions for waiving cancellation fee.

Appointment Preparedness for Both Parties:

As your massage therapy provider, I will make every effort to respect your time and arrive at your location, set up, and be prepared to start your session in a timely fashion. If I am late in arriving for and starting the massage service appointment then I will make up the time for your session either on that appointment or at a future appointment, or offer an equivalent discount for a future appointment.

All clients are respectfully asked to be prepared and ready to receive their massage session at the scheduled time. If for any reason a client is not ready to begin their session and requires a delay after the massage therapist has completed setting up the treatment area in the clients home or office, there are two ways in which we can proceed:

(1) the waiting time can be deducted from your scheduled appointment service time and we’ll work with the balance of your session time when you’re ready to begin, or…

(2) you can pay your massage therapist to wait in 15-minute increments after which we can start your originally scheduled appointment duration. The availability of option 2 is at the sole discretion of the massage therapist due to scheduling commitments. This fee is prorated according to the total service fee and is non-refundable and non-transferable into treatment time.

Please click here for important information with regards to COVID-19 and massage appointments

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